How Can We Help?

Forgotten password

If you have forgotten your password or are having trouble logging in, You can use the self-service reset password function.

On the login page, click on “recover a forgotten password”

Enter your email address, and click send.

If your account is registered, you will receive an email. Click on the blue button to begin the process.

Note: The links will expire after 24 hours. In the event of the link expiring, you will see an error message indicating that the token is invalid. You will need to start the process again in order to reset your password.

If you need any assistance to reset your password, you can contact our support team by using the form below.

AU Finance

© 2026 Auto Union Finance Ltd. We can introduce you to a limited number of lenders that offer finance products, but we do not offer advice or recommendations. We are not impartial and have commercial arrangements with each of the lenders on our panel. We do not charge you a fee for our services, but we do receive commission from our lenders should you accept their terms. We have commercial terms in place with the motor retailers who introduce you to us and we will pass a proportion of the commission we receive to the retailer. The commission we receive is either a fixed fee or a percentage of the amount you borrow. The commission we receive varies depending on how you are introduced to us, which lender we place you with, and which finance product you choose. When we are able to make an offer of credit to you, we will inform you of the exact amount of commission, how much of it we will keep and how much we will pay to the motor retailer, the method used to calculate the amount and then ask for your consent to this before we proceed with the transaction. If you would like to know how we handle complaints, please ask for a copy of our complaints policy and procedures or click here. For our Privacy Policy click here. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk. For free and impartial money advice, contact the Money Advice Service. Auto Union Finance Limited is authorised and regulated by the Financial Conduct Authority. Our Firm reference number is 669609. Auto Union Finance Limited is a company registered in England & Wales with a company number 4975821. Our VAT registration number is 152092140. All Rights Reserved. We are a credit broker and not a lender.