Contacting AU Finance

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Contacting AU Finance

If you require any assistance you can reach us in the following ways:

Live Chat:

You can reach our teams using the live chat feature located on the bottom right of the AU Portal:


Telephone:

You can reach us at: 01925578800

Email

You can email us at: [email protected]
Remember to include your surname, postcode, Date of Birth and Mobile number when emailing.

T: 01925 578 800

Complaints Policy
Privacy Policy
Terms and Conditions
Initial Disclosure Document (IDD)

E: [email protected]

Auto Union Finance

8 Eagle Park Drive
Warrington, Cheshire,
WA2 8JA

AU Finance

© 2026 Auto Union Finance Ltd. We can introduce you to a limited number of lenders that offer finance products, but we do not offer advice or recommendations. We are not impartial and have commercial arrangements with each of the lenders on our panel. We do not charge you a fee for our services, but we do receive commission from our lenders should you accept their terms. We have commercial terms in place with the motor retailers who introduce you to us and we will pass a proportion of the commission we receive to the retailer. The commission we receive is either a fixed fee or a percentage of the amount you borrow. The commission we receive varies depending on how you are introduced to us, which lender we place you with, and which finance product you choose. When we are able to make an offer of credit to you, we will inform you of the exact amount of commission, how much of it we will keep and how much we will pay to the motor retailer, the method used to calculate the amount and then ask for your consent to this before we proceed with the transaction. If you would like to know how we handle complaints, please ask for a copy of our complaints policy and procedures or click here. For our Privacy Policy click here. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk. For free and impartial money advice, contact the Money Advice Service. Auto Union Finance Limited is authorised and regulated by the Financial Conduct Authority. Our Firm reference number is 669609. Auto Union Finance Limited is a company registered in England & Wales with a company number 4975821. Our VAT registration number is 152092140. All Rights Reserved. We are a credit broker and not a lender.